Terms of Service
These Terms govern your use of LookLink (the “Service”), available at looklink.net, operated by SIA "Synchron", Ūnijas iela 74A - 45, Rīga, LV-1084, Latvia (“we”, “us”). By creating an account or using the Service you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.
1. The Service
LookLink lets you create a public profile page that gathers your links in one place, customise its appearance, connect a custom domain and see basic statistics about visits and clicks. We may change, add or remove features at any time; material changes to paid features are announced in advance.
2. Accounts
- You must be at least 16 years old to use the Service.
- You are responsible for your login credentials and for everything that happens under your account. Tell us at [email protected] if you suspect unauthorised use.
- Usernames are allocated on a first-come basis. We may reclaim usernames that impersonate others, infringe trademarks, are reserved, or belong to accounts that have been inactive for more than 12 months.
- One person may operate several accounts; automated mass registration is not allowed.
3. Your content
You keep all rights to the content you add (links, text, images). You grant us a non-exclusive, worldwide licence to host, display and transmit that content solely to operate the Service — for example to render your page, generate previews and QR codes, and serve it from our servers and content delivery network. This licence ends when you delete the content or your account, except for copies in encrypted backups, which leave the backup rotation within 6 months.
You confirm that you have the right to publish what you add and that it does not:
- infringe anyone’s intellectual property, privacy or other rights;
- contain malware, phishing, deceptive links or misleading redirects;
- promote illegal activity, violence, hatred, or sexual content involving minors;
- impersonate a person or organisation, or misrepresent your affiliation;
- send spam or facilitate unsolicited messaging.
We may remove content, unpublish pages or suspend accounts that breach these rules, and we will do so without notice where the law or the safety of others requires it. Report abuse at [email protected].
4. Plans, free trial and payment
- The Free plan is free of charge. The Pro plan is a paid subscription, currently €9 per month or €90 per year, as shown on the pricing page at the time of purchase.
- Free trial. The first Pro subscription on an account starts with a 30-day free trial. A valid payment method is required to start it. When the trial ends the subscription continues automatically and the payment method is charged for the first billing period, unless you cancel before the trial ends. We send a reminder email before the trial ends.
- Automatic renewal. Subscriptions renew automatically at the end of each billing period until cancelled. The next charge date and amount are always shown in Settings → Manage subscription. Cancellation, withdrawal and refunds are covered in section 5.
- Payments are processed by Stripe. We do not store card numbers. Prices are shown in euro and exclude VAT unless stated otherwise; where VAT applies it is shown at checkout.
- We may change prices with at least 30 days’ notice by email; the new price applies from your next renewal after the notice period.
- If a renewal payment fails we retry it for a limited time and may downgrade the account to the Free plan; Pro-only features (including custom domains) stop working at that point.
5. Cancellation, withdrawal and refunds
This section is our refund policy. Every refund decision refers to one of the rules below, and we tell you which one applies.
5.1 Cancelling
You can cancel at any time in Settings → Manage subscription. Cancelling stops future charges; Pro features remain available until the end of the period already paid for, and no part of that period is refunded except as set out in 5.2–5.4. If you cancel during the free trial, nothing is charged.
5.2 14-day right of withdrawal (EU/EEA consumers)
- If you are a consumer in the EU/EEA, you may withdraw from your subscription within 14 days of the day you started it, without giving a reason. The 14 days run from the start of the subscription (the checkout), not from the end of the trial and not from a renewal.
- At checkout you expressly ask us to start the Pro service immediately, before the 14-day period ends, and you acknowledge that if you withdraw after the service has begun you owe an amount proportionate to the service provided until you told us. On a subscription that started with a free trial this amount is zero. Once a billing period has been fully provided the right of withdrawal for that period no longer applies.
- To withdraw, email [email protected] from your account email with your username and the words “I withdraw” before the 14 days end, or cancel in Settings within that time — either counts as a withdrawal. We confirm receipt by email and refund any amount due within 14 days of your notice, to the original payment method.
- Automatic renewals continue the same contract; they do not start a new 14-day period.
5.3 Refunds outside the withdrawal period
- Charges for a billing period that has already started are not refunded, except where the law requires or where 5.4 applies.
- Forgotten renewal. If you did not intend to renew, email us within 7 days of the renewal charge. We refund that charge in full if, in the renewed period, none of the Pro-only features were used: no custom domain was serving your page, no premium theme was applied, no scheduled link, email-capture block or hidden branding was active, and analytics beyond the free 7-day window were not opened. If any of them was used, the period counts as provided and is not refunded; we will tell you which one.
- Discontinued features. If we discontinue paid features or the Service, we refund the unused part of any prepaid period pro rata.
- Promotions. Any discount, promotional code or extended free period is shown at checkout together with the date and amount of the first regular charge. A promotion never removes a charge that was displayed at checkout, and it does not extend the withdrawal period.
5.4 How to request a refund
Email [email protected] from your account email with your username, the date of the charge and which rule above you rely on. We reply within 14 days with a decision that names the applicable rule; approved refunds are returned to the original payment method through our payment processor, usually within 5–10 business days. Please contact us before opening a dispute with your bank or card issuer — a chargeback for a charge that these Terms cover may lead to the account being downgraded to the Free plan while the dispute is open.
6. Custom domains
Connecting a custom domain is a Pro feature. You confirm that you control the domain you connect and that its use does not infringe third-party rights. Certificates for custom domains are issued and renewed automatically through our infrastructure provider. A custom domain stops serving your page when the domain is removed, ownership can no longer be verified, or the account is no longer on the Pro plan.
7. Statistics
The Service records views of your page and clicks on your links to show you aggregate statistics (counts by day, country, device type and referrer). These records are not used to identify individual visitors. See the Privacy Policy for details.
8. Acceptable use of the Service
You agree not to:
- probe, scan or test the vulnerability of the Service or bypass its security;
- scrape, crawl or bulk-download pages other than through public, documented means;
- overload the Service or interfere with other users’ pages;
- resell or white-label the Service without our written consent.
9. Termination and account deletion
You can delete your account at any time in Settings → Danger zone. Deletion is immediate and permanent: your page, links, files, statistics, custom domains and subscription are removed, and an active Pro subscription is cancelled without further charges. Deletion is not a refund request; section 5 applies to any charge already made. We may terminate or suspend accounts that breach these Terms, are used for fraud or abuse, or have been inactive for more than 12 months (after an email notice).
10. Availability and changes
We aim for the Service to be available continuously but do not guarantee uninterrupted operation. Maintenance, updates and events outside our control may cause downtime. We may modify or discontinue the Service; if we discontinue paid features we refund the unused part of prepaid periods (see section 5).
11. Warranty and liability
The Service is provided “as is”. To the extent permitted by law we exclude all warranties and are not liable for indirect or consequential loss, lost profits, or loss of data beyond what is reasonably foreseeable. Our total liability for any claim related to the Service is limited to the amount you paid us in the 12 months before the claim. Nothing in these Terms limits liability that cannot be limited by law, including consumer rights under EU and Latvian law.
12. Governing law
These Terms are governed by the laws of the Republic of Latvia. Disputes are settled by the courts of Latvia; consumers in the EU may also use the courts of their country of residence and the EU online dispute resolution platform.
13. Changes to these Terms
We may update these Terms. Material changes are announced by email or in the dashboard at least 14 days before they take effect. Continued use after that date means you accept the updated Terms.
14. Contact
SIA "Synchron", Ūnijas iela 74A - 45, Rīga, LV-1084, Latvia. Email: [email protected].